Integrating services: Receiving basic education. Getting medical checkups. Using clean water. Everyone has a right to basic services. We are creating a network of government, non-government and private sector urban service providers who will provide access to quality, affordable services to clients living in poverty. Using this network, we will develop a referral system where clients can learn about, demand and use the best available services within their reach.

Community mobilisation: We help slum residents form groups to make their voices heard. Women and young people take the lead in identifying key problems, finding sustainable solutions and putting them in action. This way, they take charge of reshaping their own communities.

Advocacy: 2013, 2014, 2015. The Economist’s Global Liveability Ranking rated Dhaka as the world’s second-worst city to live in three years in a row. We aim to change this situation. We will advocate for inclusive urban growth and rights for all. We will work with policy makers and influencers to improve urban policies and implement them properly. We make sure that slum residents are included in the planning process to improve their access to basic services and entitlements.

Effective urban governance: Accountable. Gender-responsive. Transparent. Pro-poor. That is what we believe our urban local government institutions should be like. We will partner with them to make this happen and to help bridge gaps in delivering basic services. We will also encourage urban residents to take part in public hearings to start making institutions answerable to the people they serve.

Learning and innovation: Every slum is unique. We are identifying good practices, harnessing grassroots innovation and piloting customised, innovative interventions in the slums. Once we figure out what is working, we will scale it up. We focus on continuous research, quick assessments and sharing our findings for others to learn from.