BRAC established the system of monitoring its activities formally in late 1980s as a cell and converted it into full-fledged department. The department has been striving to accommodate different scales and dimensions of BRAC programmes. It continuously evaluates individual programme quality and effectiveness. Its key role is to provide feedback to different level managers, which in turn helps them expedite effective decision-making.

Apart from programme monitoring, the department has broadened its area of activities to support services like training, GQAL, accounts and finance, transport, procurement, construction, etc. In addition, the department has investigated into a good number of grievances of some staff in the field offices and as well as the Head Office.