The MIS and Quality Assurance Unit (MIS) provides support to improve the quality of the BRAC Health, Nutrition and Population programme (HNPP) . Aligned with the monitoring & evaluation (M&E) framework, the MIS unit was formed in 2006 by combining MIS units of different programmes, namely of HNPP and Quality Assurance Cell of EHC. In 2007, a monitoring unit was formed for IMNCS, followed by WASH, Manoshi and Alive & Thrive programmes. In October 2014, the unit was renamed the ‘MIS and Quality Assurance Unit’. This unit has two cells – the MIS cell and the Quality Assurance Cell.
The MIS Cell looks after the data of all 14 Health Nutrition and Population programmes. The Shasthya Shebika (SS) monthly performance report (MPR) is generated at field level by Shasthya Shebika (SKs). The Programme Organisers (Pos) compile MPRs of SKs under their supervision. The next compilation is done by a Sub-district Manager/ Branch Manager. The Sub-district Managers send their MPR to District Managers (DMs) and the DMs send their reports to Regional Managers (RMs). In city corporations, Branch Managers (BMs) send their reports to RMs. RMS send their reports to the MIS Cell, based in Head Office (HO). . Feedback given at HO level is transmitted to different levels based on the nature of feedback. This feedback can reach up to SK if needed.
The main task of this cell is to compile data and generate MPR for each programme. This cell also generates quarterly, half-yearly and annual performance reports. In addition, special reports are also generated according to the programmes’ demand.
The Quality Assurance (QA) Cell comprises of five teams are responsible for maintaining internal quality of EHC, IMNCS, Manoshi, Nutrition and SHIKHA programmes. QA is usually done on process, input and output indicators; and financial issues. Besides, QA teams also conduct sample surveys on different issues as per programmes’ need. Upon completion of survey, findings are shared at branch/sub-district, district/regional and HO levels. At HO level, findings are shared with programme personnel just upon compilation of data by QA teams. Reports/ are submitted to programmes after analysing the data
Sub-district/Branch Managers take immediate actions upon receiving feedback from QA team. DM/RMs follow-up the action taken by Sub-district/Branch Managers for their respective district/division/city corporations. HO managers provide directions to different layers of field management based on QA findings. Reports are also used as reference data for donors and external agencies.